Frequently asked questions

Make a purchase
Click “Add to Cart”, then open your cart and choose “Checkout” to complete the order.

Is my payment info safe?
Yes—our processing system is 100% secure, and our internet security team ensures a safe, reliable shopping experience. ✅

When will my order be ready?
Processing takes 1–3 business days; afterward, we send a shipping confirmation email.

Will I get tracking?
Yes—once the purchase is complete, a tracking number will be provided. 🧭

How much is shipping?
It depends on where your package ships from. Enter your address at checkout to see the shipping fee.

If I order several items…
They’re typically shipped in separate parcels.

Return & exchange details
Even if washed or worn, we offer free returns:

30 days: Full refund

180 days: Store credit
After your return is processed, we’ll send a refund confirmation email. Refunds are usually issued within 10 business days after we receive the return. Due to current order volume, some delays may occur—thanks for your patience.

Regarding free gifts
If your returns bring the order below the promotional threshold, the free gift must be returned. Prefer to keep it without qualifying? We’ll deduct the gift’s cost from your refund or request payment. 🎁

Change/cancel after ordering
We cannot change or cancel orders after submission. You may return items; refunds apply to the product amount only, not shipping.

More questions & contact
Find answers from shipping to product info—See all FAQs.
Fast help: francescamacadam0434@outlook.com